Our Process
Technical Matters realizes that some services require more discretion than other services. Therefore, we have listed a general outline of how we perform our services. Ultimately, our process is determined by the services you request and the discretion you require.
STEP 1:
Technical Matters meets with your business personnel to identify your objectives and concerns.
STEP 2:
Technical Matters conducts a detailed analysis of your critical business activities which, if necessary, may include following your staff around seeing what they do and how they do it. This step involves two areas:
Current Technology
We assist you by focusing on your business objectives and how to use technology to meet those objectives.
- Identify what you currently have, what works, what doesn’t, what requires maintenance, upgrades or an overhaul.
- Determine staff resources as they relate to technology: who needs more training; who will be a resource for others with a bit of specialized training; what kind of training is required.
Security and Internet Procedures
We help you prevent, prepare for, and respond to threats internally or externally, at home or abroad.
- Audit Internet usage; identify sites that pose security or productivity risk for your business.
- Conduct an audit of network procedures and identify concerns.
- Identify vulnerabilities in your network security systems and operations.
STEP 3:
Technical Matters presents our findings along with our recommendations and a plan of action.
STEP 4:
Technical Matters brings in staff that can best address each finding and recommendation as it relates to your project, systematically resolving each issue. We will assign a dedicated project manager who meets monthly with your staff to keep you up-to-date.
STEP 5:
Technical Matters provides you with completed up-to-date documentation of your network.